Privacy Policy

Mana Outrigging Melbourne is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.

We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The APPs govern the way in which we collect, use, disclose, store, secure, and dispose of your Personal Information.

A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at https://www.oaic.gov.au/.

What is Personal Information and why do we collect it?

Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include names, addresses, email addresses, phone numbers, emergency contact details, and payment information.

This Personal Information is obtained in many ways, including:

• Membership sign-ups via our website manaoutrigging.com
• Payment processing through our secure payment provider (Stripe)
• Correspondence by email, phone, or in person
• Participation in club activities, events, and training sessions

We collect your Personal Information for the primary purpose of:

• Managing your membership and participation in Mana Outrigging Melbourne activities
• Processing membership payments and maintaining payment records
• Providing information about club events, training, and social activities
• Communicating important updates and news related to the club

We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.

Sensitive Information

Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record, or health information.

Sensitive information will be used by us only:

• For the primary purpose for which it was obtained (e.g., managing health and safety during club activities)
• For a secondary purpose that is directly related to the primary purpose
• With your consent, or where required or authorised by law

Third Parties

Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances, we may be provided with information by third parties (e.g., emergency contacts or event organisers). In such cases, we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.

Payment Processing

We use Stripe as our payment processor for membership fees and other payments. When you make a payment through our website:

• Your payment information (credit card details) is collected and processed directly by Stripe
• We do not store your full credit card details on our servers
• Stripe maintains PCI DSS (Payment Card Industry Data Security Standard) compliance
• We may store limited payment information such as the last 4 digits of your card and payment status for record-keeping

Stripe's use of your personal information is governed by their Privacy Policy, which can be found at https://stripe.com/privacy.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your experience and provide essential functionality:

• Essential Cookies: Required for authentication, security, and basic website functionality
• Payment Processing: Stripe may use cookies for fraud detection and secure payment processing
• Analytics: We may use analytics tools to understand how visitors use our website and improve our services

You can control cookies through your browser settings, but disabling certain cookies may affect the functionality of our website, including the ability to make payments.

Data Retention

We retain your Personal Information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specifically:

• Membership records and payment history are retained for a minimum of 7 years as required by Australian tax and financial record-keeping laws
• Communication records may be retained for as long as your membership remains active, plus 7 years
• Sensitive information such as health records are retained only for as long as necessary for safety purposes or as required by law

Disclosure of Personal Information

Your Personal Information may be disclosed in a number of circumstances, including:

• To third parties where you consent to the use or disclosure (e.g., event partners, insurance providers, payment processors)
• To Stripe for processing membership payments and subscriptions
• Where required or authorised by law

Security of Personal Information

Your Personal Information is stored in a manner that reasonably protects it from misuse, loss, and unauthorised access, modification, or disclosure. We implement industry-standard security measures including:

• Secure digital storage with access controls and encryption
• SSL/TLS encryption for data transmitted through our website
• PCI DSS compliant payment processing through Stripe
• Regular security updates and monitoring
• Restricted access to personal information on a need-to-know basis

While we take reasonable steps to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to protecting your personal information to the best of our ability.

Access to your Personal Information

You may access the Personal Information we hold about you and request updates or corrections, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing at manaoutriggersmelbourne@gmail.com.

Mana Outrigging Melbourne will not charge any fee for your access request but may charge an administrative fee for providing a copy of your Personal Information. To protect your privacy, we may require identification from you before releasing the requested information.

Maintaining the Quality of your Personal Information

It is important to us that your Personal Information is up to date. We will take reasonable steps to ensure your information is accurate, complete, and current. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as possible so we can update our records.

Policy Updates

This Policy may change from time to time and is available on our website: manaoutrigging.com/privacy-policy.

Privacy Policy Complaints and Enquiries

If you have any queries or complaints about our Privacy Policy, please contact us at: